ICoBCAcademy

Running Credential Operations

Issuing, correcting, expiring and revoking credentials day to day.

  • Ability
  • L2 Operate
  • Practitioner
  • Platforms and integration
  • ICB-P11
Start the courseSource on GitHub

Why this course

Operational errors such as wrong names, wrong criteria or no revocation process damage trust quickly, and many programmes have no written procedure. Short and practical.

What you will be able to do

  1. Run issuing batches with checks.
  2. Correct, reissue, expire and revoke credentials following a documented procedure.
  3. Handle earner support requests.
  4. Keep an audit trail.

Modules

  1. The operating model
  2. Issuing safely
  3. Changes and revocation
  4. Earner support
  5. Records and audit

Assessment

Operations simulation with five incidents; document the actions taken.

Badge evidence: Simulation log.

Prerequisites: ICB-F01

Who it is for

  • Companies and employers
  • Education and providers

Framework alignment

ICSFframeworkPLATskillL2levelAstage

Platforms and integration (PLAT, VRITE pillar Trustworthiness)

Related skills: Security, privacy and data protection, Earner experience and agency. About the framework

Use in your organisation

In corporate training

Self-paced + live module for HR and learning technology owners. Badge aligns to ICSF PLAT L2 (SFIA 3) and can be referenced in role profiles. Counts as skill evidence; competency on the job needs a V-series validation.

In education

Micro-credential of 5 h notional workload (about 0.2 ECTS), indicative EQF 4 to 5, assessed by assessed practical task with rubric. Stacks into pathway PW04.

EU micro-credential elements

Awarding body ICoBC e.V. or licensed issuer. Learning outcomes: see column. Notional workload: 5 h (about 0.2 ECTS). Level: ICSF L2, EQF 4 to 5 (indicative). Type of assessment: assessed practical task with rubric. Form of participation: Online, asynchronous with one live online session. Type of quality assurance: ICoBC internal QA against VRITE. Prerequisites: ICB-F01.

Elements following the Council Recommendation of 16 June 2022 on a European approach to micro-credentials.

Part of these pathways

Quality and AI

Quality focus: VRITE Trustworthiness and Experience.

AI dimension: Chat support for earners: scope and escalation.

Improve this course

The course is open on GitHub in LiaScript format under CC BY 4.0. View the source or read how to suggest a change.